About Us – The Story Behind 11SIX24 Pickleball
Our Origin

11SIX24 Pickleball used to be conceived out of necessity, converted into an idea, and finally, took structure in April 2023. It all started out with my private predicament. Like many avid pickleball enthusiasts, I invested in an costly $220 paddle, believing that high-quality comes with a price. However, the paddle cracked after solely three months of play 4-6 instances a week. This led me to query the concept of “value” in the pickleball tools market.

I determined myself unable to justify buying every other pricey paddle, solely to face the possibility of it breaking or cracking once more in a brief duration of time. The routine value and the disappointment connected to such a excessive funding pushed me toward looking for a higher solution. The query was once no longer simply about the charge however additionally the quality, durability, and reliability.

This is the place the thinking of 11SIX24 Pickleball was once born. I desired to create a manufacturer that would fill the present hole in the market, providing pickleball gamers high-quality, long lasting tools except the exorbitant fee tag. It was once no longer about making do with what used to be on hand however about developing some thing that gamers ought to trust.

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Thus, 11SIX24 Pickleball used to be born. We’re no longer simply some other manufacturer on the market; we are a dedication to quality, affordability, and trust. We’re right here to trade the game, one paddle at a time. Join us on our ride as we redefine the pickleball gear industry.

David Groechel

Founder 11SIX24 Pickleball

P.S. You’re possibly questioning the place the identify got here from?

I as soon as guessed the precise wide variety of jellybeans in a jar. The quantity 11,624.

1. WARRANTY COVERAGE

11SIX24 Pickleball Inc. (“Company”) warrants to the authentic retail patron (“Purchaser”) that the Company’s pickleball paddles will be free from defects in substances and workmanship underneath everyday use for the relevant Warranty Period set forth below.

1. WARRANTY PERIODS

2.1. 1 yr warranty: The Jelly Bean collection (Pegasus, Vapor, and Hurache-X) and All Court sequence (Pegasus, Vapor, and Hurache-X) are warranted for a duration of three hundred sixty (360) days from the date of unique purchase.

2.2. 6 month warranty: All different paddle fashions manufactured by way of the Company are warranted for a length of one hundred eighty (180) days from the date of authentic purchase.

1. REMEDY

During the relevant Warranty Period, the Company will, at its sole discretion, restore or change any paddle that is determined via the Company to be defective in substances or workmanship. Replacement merchandise may additionally be new or refurbished.

1. WARRANTY CLAIM PROCESS

4.1. To make a assurance claim, the Purchaser ought to supply a valid proof of buy from an approved retailer, along with the date of buy and product information.

4.2. The Company reserves the proper to look into any product difficulty to a assurance declare to decide the applicability of this Limited Warranty.

4.3. The Company’s willpower related to the applicability of this Limited Warranty shall be remaining and binding.

1. LIMITATIONS AND EXCLUSIONS

5.1. This Limited Warranty is non-transferable and extends solely to the unique Purchaser.

5.2. This Limited Warranty does now not cover: a) Normal put on and tear; b) Damage ensuing from misuse, abuse, accidents, or failure to observe product instructions; c) Damage ensuing from incorrect storage, maintenance, or transportation; d) Cosmetic injury consisting of however no longer constrained to scratches, dents, and fading of graphics; e) Grip put on from regular use; f) Products that have been modified or altered; g) Products used for business or condo purposes; h) Damage triggered through elements past the Company’s control.

1. DISCLAIMER OF WARRANTIES

EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH HEREIN, THE COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NO REPRESENTATIVE, DISTRIBUTOR, DEALER, OR AGENT OF THE COMPANY IS AUTHORIZED TO MAKE ANY WARRANTY ON BEHALF OF THE COMPANY OTHER THAN OR IN ADDITION TO THE EXPRESS WARRANTIES SET FORTH HEREIN.

1. LIMITATION OF LIABILITY

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, REVENUE, OR PROFIT, ARISING OUT OF THE SALE, USE, OR PERFORMANCE OF ANY PRODUCTS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

1. GOVERNING LAW

This Limited Warranty shall be ruled by way of the legal guidelines of Delaware, except giving impact to any fighting of regulation principles.
Returns

Customers are entitled to a 30-day return period, beginning from the authentic buy date.

For a full refund, all lower back objects ought to be new, unused, and consist of all unique packaging and accessories. This consists of the cope with plastic wrap. Items that do now not meet these prerequisites will incur a $10 per object restocking fee. Please attain out to [email protected] to provoke a return.

International returns (outside of the United States) are accountable for their very own return labels.

By buying from 11SIX24 Pickleball Inc., you agree to these phrases and conditions. For similarly data or clarification, please contact our consumer provider crew (support @ 11six24.com).

Lost or lacking packages

11SIX24 ships all orders with monitoring records furnished to the customer. While we take realistic care to make sure perfect delivery, 11SIX24 is no longer accountable for programs lost, damaged, or misdelivered with the aid of the delivery carrier. Once a package deal leaves our facility, transport problems should be addressed with the service directly.

If your package deal is stated as delivered however now not received, clients should:

Check all feasible transport places at the transport address
Contact the delivery service at once with the monitoring wide variety provided
File a declare with the service if necessary

For orders with delivery insurance, clients might also file a declare thru the carrier’s declare process. We will supply sensible help with documentation wanted for service claims upon request.

11SIX24 reserves the proper to inspect misplaced package deal claims and may, at our sole discretion, problem replacements or refunds on a case-by-case basis.